Frequently Asked Questions
Everything you need to know about your self-portrait experience.
How do I determine the right size for self-portrait garments?
Our pieces typically run true to size, but as many of our designs are structured with non-stretch lace and fabrics, we recommend checking the specific size guide on each product page for detailed measurements.
What is your international shipping policy?
We offer worldwide shipping. Delivery times vary by location, typically taking 3-5 business days for express orders. Please note that international orders may be subject to local customs duties and taxes.
How can I return an item that isn't quite right?
You can return unworn items with all original tags attached within 14 days of receipt. Please use our online returns portal to generate a label and initiate the process.
Are your signature lace dresses delicate to care for?
To maintain the intricate detail of our lace and embroidery, we recommend professional dry cleaning only. Specific care instructions can be found on the internal garment label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Clearpay for flexible installments.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed immediately by our warehouse. Therefore, we are unable to make changes or cancellations. You may return the item for a refund once it arrives.